Healthy Workplace Culture: High Trust, Respect and Personal Accountability
Just imagine what your business would be like if every employee was passionate about the work they do and as well as your organization as a whole.
A healthy workplace culture in your organization, when it stems from the senior team down, can have an impact on your level of customer satisfaction, and ultimately, if your customers want to stay with you at all. This is true for you external customers as well as your internal customers/your employees.
Your employees, become loyal and passionate about their work and organization when they work in a culture of high trust, respect and personal accountability. Turnover is low, productivity is high and quality is important to all.
The added value this brings to the customer experience would create a customer that was not only loyal to you, they also rave about you to their friends and family and insist they should do business with you as well. Customers become loyal when they believe that they are getting great value. Think about your favorite restaurant that you go back to again and again. The food is great, the service is great… in fact it is just a great experience to go there, even if it is a bit of a drive to get there, and it may be more expensive other similar restaurants.